Terms and Conditions
Our Contact details:
20 vanguard Way
Essex SS3 9RA
Tel: 01702 38 44 38
(All calls may be recorded for training and Quality Control Purposes)
Fax: 01702 294 225
Email: [email protected]
Vat Number GB243 2555 77
Please note, A Oppenheimer & Co Ltd will appear on your Credit Card invoice / statement
Making a purchase could not be easier. Just browse our Site, and click on any items that you wish to buy and put them into the shopping basket. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept all major credit and debit cards, excluding American Express.
Please note that your payment will be taken by A Oppenheimer & Co Ltd and this name will appear on your Card Statement. Payments are normally processed via our third party payment agents either Sagepay or Paypal.
Shipping And Handling Orders will be sent via one of our appointed carriers, orders over £10 to UK mainland are FREE OF CARRIAGE CHARGE for our normal service levels. Orders under this are charged at £3.99 Delivery restrictions apply to certain goods sold - specific instructions are on the website.
Please also note that shipping to any location other than UK Mainland is considered export and carriage is charged at cost upon enquiry.
Delivery Schedule Once your order has been placed you will normally receive your order within 5 working days.
Tax Charges For orders made UK VAT is added at the prevailing rate.
Guarantee We guarantee your satisfaction. Your statutory rights are guaranteed. We comply fully with all current legislation regarding distance selling
Reaching Us If you need to reach us, please email us on [email protected].. We aim to answer all email enquiries within one working day. Telephone support is available by ringing 01702 384438 (calls may be recorded)
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes: your name,address, telephone number and email address. We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. If you have any questions/comments about privacy, you should email us.
Returns Policy In the unlikely event that you encounter any faults with these products we will be happy to replace them. If you are unsatisfied with the purchased items these may be returned within 14 days of delivery and the value of the items will be refunded to you. Your statutory rights are not affected. In both instances please email us at [email protected] and we will tell you the quickest way to resolve your particular issue..
Returns can be sent back to us at Prestige Giftware Returns Dept, 20 Vanguard Way, Shoeburyness, Essex SS3 9RA
Orders that have been personalised or engraved cannot be cancelled once they have entered production. If you still require to cancel the order beyond this point the whole of the order value will still be charged.
If you wish to cancel your order you can notify us during office hours by email to [email protected] or by telephone (01702 38 44 38) before the goods have been placed into production.
Where goods have already been dispatched to you a refund is not possible.
A Oppenheimer & Co Ltd reserves the intellectual rights over all images on our website. Should we discover copy products being sold using our images we reserve the right to take appropriate legal and restrictive action ,we also reserve the right to deny access to purchasing our products.